York: LNER Unveils ‘A Better Journey’ Program for Transformative Changes
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York: LNER Unveils ‘A Better Journey’ Program for Transformative Changes

LNER’s safety boss Warrick Dent has outlined the company’s commitment to people, places and the planet in A Better Journey – a programme seeking to benefit the rail firm’s customers and the places it serves.

Within the plans, the firm aims to cut its carbon emissions even further, with a goal to achieve net-zero by 2045, five years before the Government’s 2050 target. Mr. Dent revealed that this would include making two LNER stations carbon neutral by 2050.

LNER has already reduced its carbon emissions by half since 2018, with eight percent of the reduction occurring from 2022 to 2023. In addition, the firm has recently announced an order for 10 new tri-mode trains that will operate in electric, battery, and diesel mode, further reducing emissions.

Firm commits to making ‘rail accessible to all’

LNER is committed to making rail accessible to all, with initiatives such as Passenger Assist, which offers passengers help during rail journeys and can now be arranged two hours before travel.

LNER has also improved its services for visually impaired customers, including updated braille station maps and tactile handrails. Additionally, it was the first train company in the UK to test British Sign Language on departure screens in Doncaster station. If successful, the firm will look to integrate British Sign Language into more screens across its network.

LNER to continue to support communities

LNER aims to support and invest in communities along the East Coast Main Line and has unlocked over £23 million of social and local economic value through its approach to procurement in the last year alone. The company also sources food and drink on board its trains from local suppliers along its route.

Two hundred students have been welcomed to the firm’s dedicated educational and skills programmes, and LNER continues to support charitable causes, including its partnership with CALM (Campaign Against Living Miserably) to promote mental wellbeing.

Through A Better Journey, LNER pledges to continue making a positive impact, with a commitment to ongoing hard work through 2024.