Ofgem’s rules in England, Wales and Scotland allow people affected by severe storms to claim £80 in compensation if they are without power for 48 hours or more.
After the initial 48 hours, households can claim an additional £40 for every six hours without electricity, up to a maximum of £2,000.
Ofgem’s guidance states, “Your level of compensation depends on the category of the severe weather and the duration of the power cut. You can receive £80 for a 48-hour power cut and an extra £40 for every 6 hours thereafter, up to a maximum of £2,000. However, no compensation is available if the power cut is due to disruption to the national energy supply and not a fault on the network.”
How to claim compensation for power cuts in a storm
Claims for compensation must be made within three months of the power cuts by contacting the local supplier.
Contact information for your supplier can be found here.
Ofgem also stated, “If issues arise, we prioritize the quick restoration of supplies. We monitor the performance of network companies and their preparedness to address network impacts. If we find that companies are not meeting their obligations to customers, we take appropriate action.”