Claiming compensation for a power outage caused by a storm: a step-by-step guide
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Claiming compensation for a power outage caused by a storm: a step-by-step guide

Ofgem’s rules in England, Wales and Scotland state that people who experience a power outage for 48 hours or more due to a severe storm can claim £80 in compensation.

Additionally, households are eligible for an additional £40 for every six hours they remain without electricity, with a maximum compensation of £2,000.

According to Ofgem guidance, the amount of compensation received depends on the severity of the weather and the duration of the power outage.

However, if the power cut is caused by disruptions to the national energy supply, compensation is not available as it is not due to a network fault.

How to claim compensation for power cuts in a storm

Claims for compensation must be made within three months of the power cuts through the local supplier.

Contact information for your supplier can be found on the Ofgem website.

Ofgem also emphasizes the importance of quick restoration of supplies and monitors the performance of network companies in this regard. If companies are found to be failing in their obligations, action will be taken by Ofgem.